What is customer centricity and how do companies cope with this new paradigm?

What is customer centricity and how do companies cope with this new paradigm?
Adrian Wright
City: Reading
Last visit: 16 Oct 2018
Author's ads: 9

Posted: 31 Aug 2018

Description:

From a general perspective, customer centricity stands on five pillars: Accessibility, Responsiveness, Empathy, Consistency, and Agility. Understanding the importance of the contact center experience as a strategic part of the overall customer journey. Contact us for more information.

For more details: https://www.altitude.com/solutions/customer-centricity